FAQ – Frequently Asked Questions
General Questions
Siravo is a Shopify web design and development agency. We help brands build professional, scalable, and high-converting Shopify stores, and provide long-term support.
We work with startups, growing e-commerce brands, and established companies that value quality, structure, and sustainable growth.
Yes. Our focus is exclusively on Shopify and Shopify Plus. This allows us to guarantee in-depth expertise and efficient solutions.
We are industry-agnostic and have experience in fashion, beauty, tech, lifestyle, food, and digital products.
Web Design & Development
Depending on the project, we develop individual designs or fully adapt premium themes to your brand. Every shop is visually and technically unique.
Yes. Mobile-first is standard for us. Every shop is optimized for smartphones, tablets, and desktop.
Absolutely. We focus on structure, user guidance, loading times, and clear calls-to-action to increase the conversion rate.
Yes. All shops are built to be scalable, so new features, apps, or international markets can be easily added.
Maintenance & Support
Regular checks ensure that your shop remains stable, secure, and performant.
Regular checks ensure that your shop remains stable, secure, and performant.
Yes. Critical errors such as checkout issues or outages are handled with priority.
Yes. Customizations can be requested at any time, depending on the booked package.
Collaboration & Process
After an initial consultation, we analyze your goals, create a concept, and implement the shop in a structured manner.
Depending on its scope, a project usually takes between 2 and 6 weeks.
Yes. You will receive regular updates and can provide feedback at every stage.
Yes. You always have a direct contact person for your project.
Prices & Packages
Very transparent. Our packages are clearly defined, with no hidden costs.
Both. Standard packages for clear requirements and customized solutions for more complex projects.
No. Our maintenance and support packages can be canceled flexibly.
Yes. Upgrades are possible at any time.
Existing Shops & Migration
Yes. We analyze, optimize, and support existing shops—regardless of the original developer.
Yes. We carry out relaunches in a structured manner, including data migration and technical safeguarding.
Yes. All relevant data will be securely transferred.
Support & Communication
Via email, call or, depending on the package, also via dedicated communication channels.
Usually within 24 hours, much faster in urgent cases.
Because we combine design, technology and entrepreneurial thinking – with a focus on real results.
Your Reliable Partner for Modern Shopify Support
